Frequently Asked Questions
Browse our list of commonly asked questions from our clients & find the answers below!
What is a Multiple Order Quantity (MOQ)?
Certain items like flatware will be only be available for rental in multiples instead of per piece. Most flatware and dinnerware will be rented in MOQ of 10, 12 or 16.
Which products are rented in Multiple Order Quantity (MOQ)?
All Wooden Folding Chairs, Flatware, Chinaware and Glassware will be rented in Multiple Order Quantities.
Why can’t I rent flatware by the unit?
Although we understand you may have limited need for certain products in smaller quantities, we no longer “break packs”, which ensures accuracy and timely delivery of your orders.
I only need service for 14, why do I need to order 20?
There are certain items (Flatware, Chinaware and Glassware) that will not be available by the piece, but only in multiples (typically 10). So if you need 14, you will be required to order a minimum of 20.
How come if I order 17 wooden folding chairs, the system automatically increments my quantity to 20?
Certain products are rented in Multiple Order Quantities (MOQ) and will automatically be adjusted to the higher quantity. You will be given a warning message, but the amounts will be incremented automatically.
Will I be charged for the entire Multiple Order Quantity even though I only need partial?
Yes. You will only be able to order certain items in Multiple Order Quantities (MOQ) and will be charged for all items you order – there will be no partial or adjusted pricing.
If I order 100 forks which come in a Multiple Order Quantity of 10, will I get 10 bags of 10?
In order to reduce waste we will pack and stock our shelves with larger quantities that are in multiples of 10, so it is likely you may get 1 bag of 100, or perhaps 2 bags of 50. Although possible, but unlikely you may also get 10 bags of 10.
Why are wooden folding chairs only available in Multiple Order Quantities of 4?
Wooden Folding Chairs are packed and transported in canvas bags that hold 4 chairs each and we no longer “break packs”, which ensures accuracy and timely delivery of your orders.
Why are most flatware and chinaware patterns now only available in Multiple Order Quantities of 10?
We chose 10 as a multiple as it is easier to calculate multiples (easier than 8 or 12) and thought this would lead to less errors and confusion.
Glassware is only available as full rack or half rack, but how do I know how many glasses are in a rack?
Unlike flatware which is packaged in disposable bags, glassware comes in racks that have different slots – most glass racks are either 5×5 (25) or 6×6 (36).
A 5×5 rack – a half rack will be 12 and a full rack will be 24.
A 6×6 rack – a half rack will be 18 and a full rack will be 36.
The MOQ will be available on the website for each product.